Email Forwarding to External Providers

- Why We Can't Do It

Look, I get it. Email forwarding sounds brilliant in theory - set it up once and Bob's your uncle, all your emails magically appear in your Gmail or Outlook. But here's the thing... it's actually a bit of a nightmare for everyone involved.

What's the deal with email forwarding anyway?

Right, so email forwarding is basically when emails sent to your business address get automatically bounced over to another email account. Sounds dead handy, doesn't it?

Here's where it all goes wrong...

The spam situation:

You know those absolute muppets who send out thousands of junk emails? Well, if they decide to target your email address with a massive spam attack (and we're talking potentially millions of emails here), every single one of those gets forwarded on to wherever you've set it up to go.

Now imagine you're Gmail or Outlook, and suddenly you're getting hammered with all this rubbish that looks like it's coming from our servers. They're not going to be best pleased, are they?

The "who actually sent this?" mess:

Here's the kicker - when emails get forwarded, the receiving email provider has absolutely no clue whether you actually sent that email or if it just got bounced along from somewhere else. To them, it all looks like it came from you.

So when all that spam comes flooding through, guess who gets the blame? That's right - our servers get marked as dodgy, which means suddenly none of our customers can send emails properly.

Not exactly fair on everyone else, is it?

Email forwarding also stops you from replying to genuine emails using the professional email address you're visitor is expecting to hear from too, which can look dodgy to potential clients. They email your business address and get a reply from some random Gmail address; that's a huge red flag to avoid them.

What we do instead (and it's better)

Don't panic - you can still get all your emails! Instead of this forwarding malarkey, you just set up your email app (whether that's Outlook, Apple Mail, or whatever you use on your phone) to grab the emails directly from our servers.

It's like the difference between asking your neighbour to collect your post and drop it round later, versus just walking to your own letterbox. Much more straightforward, and nothing gets lost in translation.

What happens if we spot forwarding in action?

If we find any email forwarding set up to external providers, we'll remove it straight away. No warnings, no three strikes - it's just too risky for everyone else.

And if any forwarded spam manages to get our servers blacklisted before we catch it, we will need to charge for sorting out the mess:
Getting our servers back on the good list: roughly €85 per blacklist (That's 85 Euro)
Cleaning up your outgoing mail and shutting this down: £50 plus VAT

But honestly? This is dead easy to avoid by just setting things up correctly from the start.

Need a hand getting sorted?

Our support team knows this stuff inside out and can walk you through setting up your email the right way. Just send us a ticket and we'll get you sorted - no tech jargon, just plain English explanations.
Bottom line: we're trying to keep everyone's emails working smoothly without any drama. Cheers for understanding!