To access your accounts, billing, domain names, invoices, projects, upgrades and addon products...Adding authorised account contacts
The problem: As the account holder, you may find that you have other people who need access to...Adding pre-pay credit to your account
The potential problem: Customers may be on holiday, moving house/office, be poorly or may have a...Affiliates and commission
Becoming an affiliate with us is extremely simple. From within your client area here, you will...Cancelling a hosting plan
If you wish to cancel a web hosting plan, it's very straight forward. Simply raise a support...Change primary hosting domain name
Do you want to change the primary domain name that your account is hosted with? There are 2 ways...Changing your credit/debit card
How we store your sensitive information. How we store your payment information is very different...Discount schemes
Unlike almost all companies who only reward new customers, our discount schemes are only for...How long to set up a new account?
Once your order has been received, your account will be screened for fraud. We do not delay...How to pay your invoices
When you signup online you can pay by Credit card or Debit Card (American express included) only....How to upgrade / downgrade your hosting package
If you want to upgrade or downgrade your web hosting plan, you can do so easily through our...How will I be billed for renewals?
When you sign-up for a web hosting account on our website you will be sent a welcome email which...Lost all my passwords
This article will help you if you have lost all of your login passwords or login details and...Transfer payment responsibility to my client
If you have purchased any domain names or web hosting plans for a friend/customer of yours and...Updating your account information
In order to update your account information or domain name registrations, you will need to login...VAT Within the EU
If your a business customer within the EU and are wondering why there is VAT on your bill, then...