Articles

 Accessing your accounts and billing

To access your accounts, billing, domain names, invoices, upgrades and addon products and all...

 Adding authorised account contacts

The problem: As the account holder, you may find that you have other people who need access and...

 Adding pre-pay credit to your account

The potential problem: Customers may be on holiday, moving house/office, be poorly or may have a...

 Affiliates and commission

Becoming an affiliate with us is extremely simple. From within your client area here, you will...

 Cancelling a hosting plan

If you wish to cancel a web hosting plan, it's very straight forward. Simply raise a support...

 Change primary hosting domain name

Do you want to change the primary domain name that your account is hosted with? To change your...

 Changing your credit/debit card

Changing your credit/debit card details. If you wish to change or update your credit/debit...

 Debit card renewals not working

From February 2008, our payment gateway (ProtX) have now disabled the use of all Maestro and Solo...

 Discount schemes

Unlike almost all companies who only reward new customers, our discount schemes are only for...

 How long to set up a new account?

Once your order has been received, your account will be screened for fraud. We do not delay...

 How to pay your invoices

When you signup online you can pay using one of 5 methods. We currently accept: Credit card...

 How to upgrade / downgrade your hosting package

If you want to order an upgrade or downgrade your web hosting account, you can do so very easily...

 How will I be billed for renewals?

When you sign-up for a web hosting account on our website you will be sent a welcome email...

 Lost all my passwords

This article will help you if you have lost all of your login passwords or login details and...

 Over-usage and related charges

My cpanel says I have used more bandwidth than I have allocated?This can happen if your website...

 Payment methods we accept

We accept payments for most services by: Visa MasterCard American Express Please note:...

 Payment with a Credit/Debit card

You can pay any of your invoices online, from your client area, right here within the customer...

 Transfer payment responsibility to my client

If you have purchased a web hosting account/domain name for a friend/customer of yours and now...

 Updating your account information

In order to update your billing and domain name account information you will need to login to...

 VAT Within the EU

If your a business customer within the EU and are wondering why there is VAT on your bill, then...

 Verified by Visa or Mastercard securecode payment failed

If you are trying to pay an invoice and reach the "Verified by Visa" or "Mastercard securecode"...