Knowledgebase - WESH UK

Accessing your accounts and billing To access your accounts, billing, domain names, invoices, projects, upgrades and addon products...

Adding authorised account contacts The problem: As the account holder, you may find that you have other people who need access to...

Adding pre-pay credit to your account The potential problem: Customers may be on holiday, moving house/office, be poorly or may have a...

Affiliates and commission Becoming an affiliate with us is extremely simple. From within your client area here, you will...

Cancelling a hosting plan If you wish to cancel a web hosting plan, it's very straight forward. Simply raise a support...

Change primary hosting domain name Do you want to change the primary domain name that your account is hosted with? There are 2 ways...

Changing your credit/debit card Changing your credit/debit card details. If you wish to change or update your credit/debit card...

Discount schemes Unlike almost all companies who only reward new customers, our discount schemes are only for...

How long to set up a new account? Once your order has been received, your account will be screened for fraud. We do not delay...

How to pay your invoices When you signup online you can pay by Credit card or Debit Card (American express included) only....

How to upgrade / downgrade your hosting package If you want to upgrade or downgrade your web hosting plan, you can do so easily through our...

How will I be billed for renewals? When you sign-up for a web hosting account on our website you will be sent a welcome email which...

Lost all my passwords This article will help you if you have lost all of your login passwords or login details and...

Transfer payment responsibility to my client If you have purchased any domain names or web hosting plans for a friend/customer of yours and...

Updating your account information In order to update your account information or domain name registrations, you will need to login...

VAT Within the EU If your a business customer within the EU and are wondering why there is VAT on your bill, then...