Email sending limits and why it protects you!
Here at WESH UK, we firmly believe in "Protect now, explain later"...
Preventing problems and then having the time to explain the reasons is far more pleasant than having to struggle to communicate with you at all if you have to battle to fix the things customers do that often cause big problems.
In order to protect you, us, and other customers, we have a system where we restrict ALL outgoing emails you send per hour to an initial "20 emails per hour" limit.
This is simply a basic restriction on all new accounts, and it is based on the fact that 90% of customers don't send half of this amount per hour, so this is extremely generous.
However...
As we said, this is simply a base starting point that everybody is allocated from day one, but should you need to send more, you should first consider spreading out your mail sending over a few hours.
So, if you need to blast out a few hundred emails, they will all be sent out over several hours, and no bumps in server usage will occur.
If you need to send out more than this, please do ask us, and we will increase it for you, free of charge, once we have had a chat about your planned usage and established a level of trust.
We can increase it to several levels of 50, 100, 150, 200 and 250 per hour, based on you agreeing to and guaranteeing to stick to the guidelines we set out in operating mailing lists and the blacklisting awareness and compensation.
If you need to send more than 250 messages per hour, such as operating a large mailing list, then it might be time to consider something like Mailerlite or MailChimp.
We already have a great article on how to operate a mailing list, so please be aware of this before contacting us. However, if your usage is simply higher than normal, please ask, and we will increase the limit for you. (This is totally based on individual account factors.)
Why is email sending limited?
Protection. It's as simple as that. Nobody wants to be on a blacklisted server when trying to send out emails, only to have them bounce, nor does anybody want to be on a server that is being abused by others sending mass-mailing lists over and over.
So, by limiting the sending, this does several things which happen regularly.
- Catches websites that have been hacked and that are trying to be used to send out spam.
- It catches customers trying to send bulk mail who haven't got a clue about mailing lists and have not followed the basics or good practice.
These two things happen very often, mostly to customers trying to send out thousands of emails because "I didn't know, nobody told me"...
We have even found a few customers who purchased mailing lists from eBay, of all places! These are a huge no-no!
What happens if I hit the limit?
Simple: Any further emails you send will bounce back to you and not even be sent at all, but you will also see this in the error message as the reason for it not being sent.
How do I increase this limit?
Just raise a support ticket, [cPanel web hosting], confirming that you have read and understood this knowledgebase article and let us know. So long as you're not operating some mass-bulk-mailing service, and it's obvious that your usage is fair, then we will increase it for you permanently :-)
Blacklisting awareness and compensation!
It is the sole responsibility of the cPanel account holder to ensure you understand anti-spam laws, have read and understood our guidelines above on operating mailing lists, and guarantee to keep every piece of software related to your account with us up-to-date and secure.
This includes your website, your computer, and all its software.
You also agree that if your hosting account is found to be the cause of ANY spam outbreak and/or our server being blacklisted, you will compensate us via invoice within 7 days of the incident, the sum of £85+vat per blacklist.
So, we hope this explains what is in place, its reasons, and how to deal with it if you encounter problems.
Without limits, things get very unstable, and you would leave yourself wide open to abuse or unwitting penalties for not knowing what you're doing.
