We have recently made some adjustments to the way we bill all of our customers and how our account renewals work. These changes affect everybody and should be noted for future reference.

Monthly Customers

All customers renewals are now due on the 1st day of each month and all invoices are generated 7 days in advance. Once your invoice is generated it is then due for payment and you will be expected to pay it. Credit/Debit card customers will be debited on the 1st as normal.

Annual Customers

All customer renewals are now due on the 1st day of the month that your account is due for renewal in. All renewal invoices will be generated and sent out by email 7 days in advance and those that pay by cheque should be aware that payment needs to reach us on or before the 1st, not after.

Every current customer should already be aware of this as we sent out 3 major announcements on the 2nd of March 2006 to notify everybody but it seems that a lot of customers simply did not read these announcements and some did not receive them due to not updating their current email addresses or not checking their email at all.

If you do not know when your account is due for renewal then you can log into your billing & account management @ www.wesh.co.uk/customer.services 24/7 to check when you signed up and when your account is due for renewal or you can open a supportticket for our accounts/billing department and we will happily tell you when your account is due for renwal.

If you do not wish to renew your account then you MUST tell us no later than 8 days before renewal is due (1st of each month) so that we can prevent any invoices being generated and cancel your account.

We cannot stress the importance of keeping your contact details up to date and ensuring that you check back with us regularly for announcements.

Monday, May 8, 2006

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