This is to let you all know that from January 1st 2010, we shall be generating invoices on the day they are due, instead of generating them 7 days "in advance", they will now be generated and charged on the 1st of each month.
This is to cut out any confusion over end of month upgrades where invoices may already be awaiting payment, and upgrade costs seem to be causing confusion.
So, now we shall raise your invoice on the 1st and attempt payment on it immediately for you, which then means there should be almost no time where you have a monthly invoice outstanding for a week, so upgrading your account towards the end of a month will not cause any confusion and the costs will be plain and easy to understand.
We do hope this is acceptable, but should there be any objections, please do let us know.
Thursday, December 24, 2009