Client Area Refresh

Monday, February 20, 2023

Your Client area has had a makeover, and some features have been improved.

Since we implemented our current client area back in 2007, a common complaint was that when replying to support tickets, clients hate having to scroll to the bottom of a support ticket to reply to a message you cannot see anymore because it's at the top.

This is an exceptional headache for all our Website Maintenance clients and SEO customers, where support tickets can be lengthy.

So in a long overdue refresh and some tweaks to the backend of our client area, the support tickets have also been changed so that all replies to support tickets are now at the top, and support tickets are more "Conversational" in line with most smartphone messaging styles too.

We hope you like it, and as always, if you have any queries or need to bounce some ideas around, get in touch; we love hearing from you all.

If you ever want to pop into our Croydon workshop for a coffee and a chat, drop us a line and let us know.

Don't forget that if you're struggling, we're here to help you, providing your entire IT department and plenty of contacts for other things you might need help with...



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