Knowledgebase

To access your accounts, billing, domain names, invoices, projects, upgrades and addon products...

The problem: As the account holder, you may find that you have other people who need access to...

The potential problem: Customers may be on holiday, moving house/office, be poorly or may have a...

Becoming an affiliate with us is extremely simple. From within your client area here, you will...

If you wish to cancel a web hosting plan, it's very straight forward. Simply raise a support...

Do you want to change the primary domain name that your account is hosted with? There are 2 ways...

How we store your sensitive information. How we store your payment information differs greatly...

Unlike almost all companies who only reward new customers, our discount schemes are only for...

Once your order has been received, your account will be screened for fraud. We do not delay...

When you signup online you can pay by Credit card or Debit Card (American express included) only....

If you want to upgrade or downgrade your web hosting plan, you can do so easily through our...

When you sign-up for a web hosting account on our website you will be sent a welcome email which...

This article will help you if you have lost all of your login passwords or login details and...

If you have purchased any domain names or web hosting plans for a friend/customer of yours and...

In order to update your account information or domain name registrations, you will need to login...

If your a business customer within the EU and are wondering why there is VAT on your bill, then...